New research from GlobalData found that revenue from traditional pay TV services, (including cable, satellite and terrestrial) will decline from $218 billion in 2022 to $194 billion by 2027. Xumo Enterprise snags another win, powers FAST channels for TCL refreshĬomcast is looking to enhance its own pay TV experience with free content as traditional video industry subscribers and revenue contract. Contacted by StreamTV Insider, a Comcast spokesperson declined to comment further on a timeline or whether that means more Xumo-branded or third-party FAST content.įor FAST channel, Comcast is integrating content within its own X1 platform here but also helping others to launch built-in FAST channels as well via its Xumo Enterprise unit, including Google TV and smart TV OEM TCL. In a separate interview with StreamTV Insider in June, Amazon Fire TV’s Charlotte Maines discussed the secret sauce of the free live TV experience on Fire TV – including the ability to surface relevant free content throughout the UI to help users find it wherever they might be.Īs for Comcast, the company said “this is just the beginning” of plans to boost customers’ TV subscriptions through FAST offerings, with plans to pull additional channels into the programming guide at a later date. “It’s actually often a very deep integration on the engineering side, to have the channels presented in a way that’s very familiar to the consumer,” Petrie-Norris commented, speaking to the FAST channel integrations across Xfinity Stream, Now TV and X1. (The Xfinity app can help you find Xfinity stores nearby.) Demanding help in the flesh may not make you the favorite customer in the Comcast business portfolio, but at least it’s a direct way to get answers about your Xfinity service.Speaking at a keynote session at the StreamTV show this summer, Xumo Chief Revenue Officer Colin Petrie-Norris said a positive for Xumo is that it’s taken a very integrated approach from day one. Oh, and if you have a problem specific to Xfinity Mobile, here’s a nice phone service FAQ to help you out.Īlso, as a Hail Mary move, you can always show up at an Xfinity store and request assistance. You can also find answers to general questions related to WiFi and internet connection issues. If you need guidance in troubleshooting TV picture or signal quality issues, you can find some of your answers online at Xfinity’s support page. You might also forget you’re chatting with someone, come back 10 minutes later, and the rep has already terminated the conversation.īy making the phone call, you could get your solution within a jiff. If you have a complex service problem, we find the chat feature to be very slow and frustrating. Some may be more effective than others, bone of them require you to chat on the phone.) (Sadly, introverts, there’s no Comcast Xfinity email to reach customer support-although you can reach them through text or social media if you prefer those routes. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-80).
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